Returns & fit promise

• Wear your bra for a few days. Fit is easier to judge after a couple of wears.
• If it isn't right within 30 days of delivery, email hello@measurelle.com with your order reference and what feels wrong.
• We may ask for a photo or a short video fitting call. We may also ask you to send the first bra back, at our cost, so your maker can see exactly what to change.
• We adjust your pattern and make a new bra. You don't pay for the remake or its delivery.
• If the remake still doesn't fit, we'll talk it through with you and either adjust it again or refund what you paid.

If there's a fault in the fabric, hardware or sewing, tell us within 30 days of delivery. We'll repair it, remake it or refund you, whichever you prefer.

You can cancel for a full refund of your deposit until we start drafting your pattern. After that your bra is being made just for you, so the order can't be cancelled. See the Terms of service.

We refund to the way you paid, within 7 working days of agreeing the refund. Your bank may take a few more days to show it.

• Changing your mind about the style, fabric or colour once your pattern is drafted.
• Fit changes from measurements that don't match the measuring guide. If you're unsure, ask for a video fitting call before you order.
• Wear and tear, or damage from washing that doesn't follow the care label.
• Changes in your body after we've made your bra. We're happy to make you a new one.